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Job Status:
Full Time
Work Experience Required:
Up to 3 Years
Hours/Shifts:
Day (First Shift)
Education Required:
BA Degree or BS Degree
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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Freight Claims Specialist-030515
CSX
Description
Job Summary:
Actively manages the freight claim handling process for assigned workload in compliance with Sarbanes-Oxley (SOX) Act requirements, rail carrier liability rules and regulations, transportation contracts, and related company customer consideration practices.
Primary Activities and Responsibilities:
· Investigate assigned claims under rail carrier liability rules, regulations, freight claim rules, and contracts. Gather and analyze all facts to determine a fair settlement (whether declined or payable).
· Process claim settlements in freight claims system and organized documents to mail, scan, and/or for further review and final approval.
· Resolve claim reconsiderations or rebuttals with customers.
· Issue bills to responsible party and participate in collections.
· Provide updates to customers on claims status.
· Communicate with sales and marketing managers on liability issues.
· Resolve recharged claims from foreign line carriers.
· Miscellaneous activities and responsibilities as assigned by manager.
Qualifications
Minimum Qualifications:
· Bachelors degree required
· 1 or more years of experience required in customer liability claims
Equivalent Minimum Qualifications:
· Associates degree required
· More than 3 years of experience required in customer liability claims
Preferred Qualifications:
· Bachelors degree in Business Administration, Accounting, or Finance
· More than 3 years of experience in customer liability claims
Knowledge and Skills:
· Ability to work under pressure and maintain composure while handling multiple responsibilities
· Knowledge of liability provisions of transportation contracts and related coverage laws
· Computer proficiency including usage of: Oracle, INFOPAC, Microsoft Office products
· Ability to navigate through various mainframe systems to perform transactions related to transportation and accounting processes
· Knowledge of customer liability claims
· Problem solving skills
· Knowledge of claim investigation techniques
· Ability to interpret liability rules and regulations on rail carrier customer claim issues
· Written and oral communication, negotiation, and presentation skills
Job Requirements:
· The applicant selected for this position must successfully complete a background check and drug test. Passing results must be received prior to start date in new position.
Environmental Conditions:
· Work inside an office environment.
Safety Commitment:
Safety is a way of life at CSX, encompassing every aspect of company operations. Guided by a policy of ensuring the safety of our employees, our customers, and the communities we serve, CSX works relentlessly to prevent accidents and injuries. Not only is it the right thing to do, but when a company puts safety first, everyone benefits: the employees and their families, the customers, and the communities.
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