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Job Status:
Full Time
Work Experience Required:
Up to 2 Years
Hours/Shifts:
Day (First Shift)
Education Required:
High School Diploma
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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Securitized Collector IV-Retail - Jax, FL - (E. Ponder)-0900
JPMorgan Chase
Job Description
Chase originates $170 billion in residential mortgages and home equity annually, and services a portfolio of more than $500 billion. The home lending division serves borrowers nationwide through 2,400 local loan officers in 300 mortgage offices and 3,000 bank branches, as well as 450 representatives in call centers. In addition, the Chase Business-to-Business channel serves mortgage brokers and bankers in all 50 states through 15 processing centers and more than 700 account executives. Parent company JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $1.4 trillion and operations in more than 50 countries. Information about Chase's mortgage products and services are available at our web site.
Responsible for detailed activities associated with collections. Interact with customers to accurately and timely resolve customer issues regarding all aspects of delinquent government and conventional mortgage loans including: complex inquiries, account updates, customer complaints, document generation, research request generation, follow-up and escalation of issues as necessary. Will be required to meet specific quality and volume requirements for specified activities.
· Generate outbound calls with delinquent borrowers who are considered high-risk or with associated third parties. Provide information on status, transaction, or account activity; research disputed items and other inquiries; resolve delinquencies and negotiate an equitable payment arrangement; evaluate and select appropriate workout remedies for conforming loans and refer non-conforming loans to Loss Mitigation.
· Resolve calls at the first point of contact when responding to incoming phone calls regarding customer service aspects of mortgage loans. Respond to subset of customer inquiries where loans are in Ch. VII Bankruptcy or foreclosure
· Respond to escalated issues when necessary
· All employees are accountable for compliance with all laws and regulations when performing their job duties. Each employee is expected to be familiar with the legal and regulatory requirements affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements. Employees must participate in required training on pertinent compliance laws and regulations as required by Washington Mutual.
Qualifications
· High School Diploma or GED required
· 2 years related experience or the equivalent combination of experience and education that demonstrates the ability to perform the essential functions of this position.
· Qualified candidates will have excellent verbal communications skills.
· Experience in a fast paced and rapid changing work environment preferred.
· Proven ability to show both assertiveness and empathy simultaneously.
· Intermediate computer keyboard/typing skills are required.
· Proven ability to multi-task is required.
· Previous collections or call center experience is a strong asset.
· Functional in Word and Excel considered a strong plus
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
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