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Job Status:
Full Time
Work Experience Required:
Up to 2 Years
Hours/Shifts:
Day (First Shift)
Education Required:
BA Degree or BS Degree
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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Senior Customer Service Representative-0008UA
Allstate
Description
Allstate Insurance Company has an exceptional opportunity for a Senior Customer Service Representative in Jacksonville, FL. In this positions your responsibilities will include:
· Interaction with multiple online systems while speaking with customers.
· Meet performance quotas and service objectives in a fast paced call center environment.
· Strong discipline to adhere to schedules.
· Advance call handling skills and behaviors.
· Advanced communication skill, inclusive of verbal, written and interpersonal.
· In depth knowledge of all products currently issued and serviced within the established AOR.
· Ability to quickly learn new products and apply that knowledge to inbound customer needs.
· Ability to clearly and concisely explain product features and options.
· Commitment to Customer Service Excellence is required.
Qualifications
The ideal candidate will have the following qualifications:
· Candidates must have at least 2+ years of automotive dealership experience.
Specifically back office automotive dealership experience is a plus.
· At least 2 years of inbound call center experience is a plus.
· Excellent customer service skills are required.
· Candidates must also have strong organizational, time management, and verbal and written communication skills.
· Complete on the job and/or classroom training as required to remain on the job.
· Qualify on pre-employment screening.
· Bilingual candidates are encouraged to apply.
· Bachelor's degree is preferred.
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