|
Job Status:
Full Time
Work Experience Required:
Up to 3 Years
Hours/Shifts:
Day (First Shift)
Education Required:
High School Diploma
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
|
| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
|
|
|
Customer Care Analyst II - Jacksonville, FL-090052589
JPMorgan Chase
Description:
The Litigation Support liaison is responsible for maintaining a caseload of loans currently in Litigation and working with management and the Legal Department to provide timely and accurate information. The liaison must perform extensive loan account research, including building customized loan histories and providing a comprehensive package detailing the loan issues to our Legal Department within specific deadlines. The liaison must be multi tasked, know how to prioritize, and extremely detail oriented. They must be able to achieve positive results while dealing in a high volume, stressful environment.
Perform the following activities:
· Independently research and make a decision on Chase's business position on complex litigated mortgage related issues. These litigated loans are received through written notification, e-mail communication and by phone. These loans require extensive and varied loan account research, including building customized loan histories by utilizing all servicing systems. The selected candidate works directly with Chase in-house legal counsel as well as appointed outside counsel.
· Work with management, Legal Department, and outside appointed counsel to coordinate steps in the resolution and/or settlement of litigated loans. Ensure that all steps in settlement documents are fully complied with by Chase.
· Complete necessary account maintenance on multiple servicing and default systems in accordance with resolution of litigated loans.
· Utilize different servicing systems and computer applications to complete research and respond to attorneys and management. Responsible for documenting all research efforts on the relevant servicing applications.
· Proactively seek and maintain a working knowledge of select processes and current procedures of other functional areas, which are necessary to facilitate research and resolution.
· Develop and maintain key contacts and working relationships with the various functional servicing areas, legal departments and outside counsel.
· Participate in special projects and assignments as requested by the supervisor. May be called upon to represent Chase at Mediations, Depositions, Settlement Conferences and Trials either telephonically or in person.
· Address all incoming telephone and e-mail issues in compliance with the Sunset Policy.
· Update all assigned loans on a monthly basis.
· Maintain orderly case files in the course of issue resolution, ensure accurate filing of case files upon completion of research/settlement. Ensure all documents are returned to the appropriate servicing department.
· Provide input for revision of department policies and procedures to improve efficiency and work quality.
· Must be able to make solid business decisions and effectively convey information to management, in-house counsel and appointed outside counsel. Demonstrate, support and encourage Chase Values, Brand Promise and Diversity Initiatives.
Qualifications:
· High school diploma, however a college degree/paralegal certificate is preferred
· Minimum of three (3) years experience in mortgage servicing environment, preferably within an area of customer service research and/or legal, foreclosure and bankruptcy or related fields, i.e., law firm, title company
· Strong analytical and decision-making skills, with a proven record of exercising sound judgement
· Computer software knowledge, preferably Microsoft office products (Word, Excel, Lotus Notes, etc.)
· Excellent written and verbal communication skills a must.
· 2-3 years experience of Fidelity MSP required
|